Privacy Policy

1. Overview & Scope

ServerCare360 ("we", "our", or "us") respects your privacy. This policy explains what information we collect when you visit our website, submit technical inquiries, or engage our remote systems administration services.

2. Information We Collect

We only collect information voluntarily submitted through our website contact and support intake forms, including your name, business email address, company name, server environment specifications, and description of technical symptoms.

Zero Plain-Text Credentials: We explicitly instruct users never to transmit server root passwords, private SSH keys, database credentials, or secret tokens through website forms.

3. How We Use Your Information

Information submitted is used solely to evaluate your infrastructure requirements, provide technical diagnostics, reply to support requests, and coordinate authorized systems administration tasks. We never sell, rent, or trade your personal or business data.

4. Technical Logs & Security

Our web servers generate standard access logs containing visitor IP addresses, browser user agents, and page request timestamps for security auditing, DDoS defense, and rate-limiting purposes.

5. Contact Information

For questions regarding this privacy policy or to request removal of your contact information, email us at support@servercare360.com.